Tuesday, 15 July 2014

Garage of the Year winners are revealed



Congratulations to Garage of the Year winners 2014

From a shortlist of 20 regional winners, the independent garage title went to Crescent Motoring Services, Burton upon Trent, and the main dealer award to Swindon's Pebley Beach Hyundai

Announced at the prestigious Auto Express Car of the Year awards in London, the Garage of the Year award celebrates exceptional service enjoyed by customers of garages subscribed to our Trading Standards Institute-approved Service and Repair Code. 

The winning garages - the UK's most trusted car service centres - triumphed over a field of almost 8,000 within the approved Motor Codes network. The top 20 were chosen directly by customers, with more than 13,000 online reviews left on our website during the competition. Motor Codes judges assessed comments made by those customers, pored over submissions from each regional winner and evaluated their unannounced garage inspections to help select the best of the best.

The winners, Crescent Motoring and Pebley Beach stood out from the crowd. Both businesses share a commitment to their staff and customers to drive quality, investing in apprentice programmes and partnering with local colleges through community programmes. This has clearly created an engaged and positive workforce, which shines through when hearing about customer experiences. 

Pebley Beach has shown an ability to make the most of digital initiatives, at the same time as retaining the personal touch. Customers can take an on-screen walk-through of the dealership and read independently verified online reviews before visiting. Once there, they can make use of an online hub in the showroom. 

Crescent has clearly embedded itself in the local community, helping young people on the road to a rewarding, long-term career, undertaking impressive charity work and running valuable car care events.

Here are the details of the UK's favourite 10 main dealers and 10 independent garages.

Independent garage category

East of England -Top Marques, Hitchin
Midlands -  Crescent Motoring Services Burton upon Trent
North East -  Fred Henderson, Langley Moor
North West -  Oakwell Auto Electrical, Leyland
Northern Ireland - Newtownabbey Auto Centre
Scotland - Anderson Clark Motor Repairs, Inverness
South East -  The Test Centre, Deptford
South West -  Powells Garage, Redruth
Wales Broad - Street Motors, Abersychan
Yorkshire - Alexanders Prestige, Boroughbridge

Franchised main dealer category

East of England -  Roy Tolley Citro├źn, Colchester
Midlands -  Sturgess Jaguar, Leicester
North East -  Pulman SEAT, Sunderland
North West -  Marshall Mercedes-Benz of Bolton
Northern Ireland - SERE SEAT, Lisburn
Scotland - W Livingstone Ltd SEAT, Uddingston
South East -  Spur SEAT, Hampton Court
South West - Pebley Beach Hyundai, Swindon
Wales - FRF Toyota, Bridgend
Yorkshire -  Marshall Honda of Hull 

Further information about each of the regional winners as well as a garage finder that lists all Motor Codes service centres, along with customer ratings and reviews can be found at www.motorcodes.co.uk.

Wednesday, 25 June 2014

Motor Codes unites with Britain's most trusted brand


AA to inspect approved garages 

The partnership, which will see all new Motor Codes garages audited within a month of sign-up and existing businesses checked on a biennial cycle, adds significant value for approved garages. The AA has recently been voted Britain's most trusted brand*, presenting Motor Codes subscribers with a powerful marketing message: Approved by Trading Standards, inspected by the AA and reviewed online by garage customers. 

We see the prospect of Motor Codes garages inspected by the AA as a powerful tool of reassurance for consumers. The significance of a partnership with an organisation that has 15 million members on its books and deals with 3.5 million breakdowns per year should give current and prospective Motor Codes subscribers confidence for the future.

Edmund King, AA President, explains the importance of the tie-up: 

"Working with Motor Codes is a natural fit for the AA and we're proud that it will be AA inspectors out there on the ground, making sure that Motor Codes garages remain a safe haven for Britain's car owners." 

All AA inspections results will be published on the profile pages of Motor Codes subscribing garages at www.motorcodes.co.uk, where people can search for their nearest approved garage, read reviews and then rate the garage themselves.