Code operation - how it works, the basics

Here's a basic visual which details the process of self regulation applied via the service and repair code. A garage subscribes online and can elect to receive a free Welcome Visit to ensure they're set up properly, then it's business as usual with an unannounced Compliance Visit taking place within each 24 month period.

Clearly business as usual lasts as long as there are no compliance issues due to poor performance. We can tell whether a garage is a poor performer through the feedback their customers supply us through the free post surveys they can fill out at the garage, the volume of contacts we receive through the Consumer Advice Line and the number of these calls that we escalate to Conciliation. The long stop being a low rating from the Compliance Check, a physical inspection of the garage from our service provider RAC Inspection Services.

For the majority of subscribers the Code is an excellent marketing tool, because they remain compliant and use that fact to their advantage within their local competitive area, where they can demonstrate their subscription as a sign of reassurance to their existing and potential customers.

For those that can't maintain the basic levels of operation and customer service required by the Code and the terms of subscription we will look to assist them raise their game by identifying the areas of their business that require some attention and working with them if they aspire to improve. If they can't or won't improve their operational practices, then they will expose themselves to the progressive sanctions that will eventually lead to their expulsion from subscription.

Can't say fairer than that, if a garage wants to do the right thing, then subscribing to the Code becomes a very cost effective marketing tool.

Don't risk a rip off - only do business with a subscribing garage.

All the best

Chris