Watchdog

You'd think they'd be interested wouldn't you?

How many times have we flicked the TV on and had to watch another rip off merchant fleecing customers and generally giving our industry a bad name and further deminishing the confidence of consumers? I'll tell you how many - loads.

So, upon launching the Service and Repair Code I began my own little crusade, sending Watchdog press releases, letters and information packs. I haven't stopped really, every once in a while hit the button on a positive news story for them, or send a pack of positive information about the best good news story the industry has seen for some time.

You see, I'd like to get Watchdog to acknowledge that the industry is not all bad. In fact it is mainly good, honest and decent people operating responsible businesses and keeping their customers happy.

You would think they'd show some interest, wouldn't you?

Well here it is, one postcard with this written on it


Blimey. I'll keep trying to get something a little more substantive out of them, and one day maybe they will actually acknowledge that subscribers to the Motor Industry Code of Practice for Service and Repair are providing appropriate levels of customer service, and industry led consumer protection via self regulation, with the backing of the government and consumer lobby - or would that just be a bit too much good news for one show to cope with?

One Show, now there's a thought...

I'll keep you posted.

All the best
Chris