Consumer Direct, the OFT operated advisory service released its half year 'complaint' statistics this week, reporting overall contacts regarding independent garages down - excellent news and an early indicator that the work Motor Codes and the garage sector are carrying out together is making a difference after such a short period of time.
The drop is 5% - significant if you consider the history of reported complaints about this most prominent, consumer facing sector.
The message from Motor Codes is simple.
To garage operators, the Motor Industry Code of Practice for Service and Repair is the recognised minimum standard of operation for your sector - you need to sign up and become part of the solution.
To motorists, use a garage that subscribes to the Code for your servicing and mechanical repairs. Why risk a rip off by going anywhere else?
You can trust a Motor Codes garage.
http://www.motorindustrycodes.co.uk/press-releases/press-releases/customer-complaints-about-car-servicing-and-repairs-at-independent-garages-are-being-driven-down.html
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