Motor Codes garage Rating system is the latest reason why you should only use a subscriber to the Motor Industry Code of Practice for Service and Repair if you're a motorist looking for a responsible business operator to look after your car.
It's the only way you can assess the past performance of a garage from the combined feedback of motorists that have used their services before, summarised as one overall rating and 6 sub-ratings for the individual areas of assessment from the survey, which are:
The booking process
Information provided about the work and your bill
Level of customer service
Quality of service and/or repair
Are you satisfied with the work carried out
Would you recommend this garage to family or friend
If you're a garage ready to gain an enhanced reputation and looking to drive more business through your doors, then get signed up and follow these easy steps to make sure the Code works for you:
1. State your commitment to self regulation and support of the industry code within your website
2. Ensure your unique web page on the code website is as compelling an advert for your garage as possible
3. Gain your Garage Rating by having 25 customers complete a Consumer Survey online at www.motorindustrycodes.co.uk or freepost return from the Codes Brief Guide leaflet
4. Make reference to your Garage Rating – established by the independent industry body and fed by actual customers (you could also then link to it from your brands website)
5. Potential customers looking for a local garage to use will assess your offer through the unique web page and previous customer feedback through the Garage Rating when using the postcode Garage Finder search facility on the codes website
Remember, you can trust a Motor Codes garage - find one here
www.motorindustrycodes.co.uk
All the best
Chris
Friday, 27 November 2009
Got your Garage Rating yet?
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