The Motor industry Code of Practice for Service and Reapir was developed at the request of government, to provide consumers with consistent levels of service and appropriate advisory and dispute resolution services under the Office of Fair Trading Consumer Codes Approval Scheme.
This has broadly been delivered in a very short space of time, OFT approval pending and in my evaluation imminent.
Motor Codes has been in discussion with government officials for some time regarding what can only be described as a 'win win' scenario that would go a long way in completing the initial work of this exercise very quickly.
The Department for Transport is responsible for the operation of nearly 20,000 MOT testing stations via their executive agency the Vehicle and Operator Services Agency (VOSA). Government has told Motor Codes we need to sign up garage groups and chains, and specifically recruit more independent garages.
Is it just me or is government able to deliver their own requirement if they want?
It seems clear to me that MOT testing stations are the type of garages we want signed up to the Code, as they already comply to set standards of operation and are open to continual monitoring. They are the good guys, delivering day in day out.
What isn't clear is why a car can be on the MOT ramp and the process be subject to strict regulation, only to be driven on to the ramp in the next bay to have repair work carried out with no requirement to meet any standards of operation and/or customer service.
I'm not suggesting that all MOT testing stations are carrying out shoddy repairs, far from it. I'm clear that MOT testing stations are the responsible business operators and collectively we should be acknowledging this and providing further benefits of increased reputation and bottom line through introducing subscription to the industry Code to compliment the business they carry out on behalf of VOSA.
We could get the job done once and for all and provide consumer confidence in choice of garage, while further bolstering the reputational offer of MOT testing stations. Isn't it only right that the best garages should be able to make claims about their status which are supported, backed and ultimately approved by the industry, regulator and government?
Essentially, we need to ensure that when a garage claims to be a good guy - they actually are, and are being monitored appropriately to ensure this is the case.
Sounds like the way forward to me - what do you think?
Email me at cmason@motorcodes.co.uk
All the best
Chris
This has broadly been delivered in a very short space of time, OFT approval pending and in my evaluation imminent.
Motor Codes has been in discussion with government officials for some time regarding what can only be described as a 'win win' scenario that would go a long way in completing the initial work of this exercise very quickly.
The Department for Transport is responsible for the operation of nearly 20,000 MOT testing stations via their executive agency the Vehicle and Operator Services Agency (VOSA). Government has told Motor Codes we need to sign up garage groups and chains, and specifically recruit more independent garages.
Is it just me or is government able to deliver their own requirement if they want?
It seems clear to me that MOT testing stations are the type of garages we want signed up to the Code, as they already comply to set standards of operation and are open to continual monitoring. They are the good guys, delivering day in day out.
What isn't clear is why a car can be on the MOT ramp and the process be subject to strict regulation, only to be driven on to the ramp in the next bay to have repair work carried out with no requirement to meet any standards of operation and/or customer service.
I'm not suggesting that all MOT testing stations are carrying out shoddy repairs, far from it. I'm clear that MOT testing stations are the responsible business operators and collectively we should be acknowledging this and providing further benefits of increased reputation and bottom line through introducing subscription to the industry Code to compliment the business they carry out on behalf of VOSA.
We could get the job done once and for all and provide consumer confidence in choice of garage, while further bolstering the reputational offer of MOT testing stations. Isn't it only right that the best garages should be able to make claims about their status which are supported, backed and ultimately approved by the industry, regulator and government?
Essentially, we need to ensure that when a garage claims to be a good guy - they actually are, and are being monitored appropriately to ensure this is the case.
Sounds like the way forward to me - what do you think?
Email me at cmason@motorcodes.co.uk
All the best
Chris
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