The Motor Industry Code of Practice for New Cars celebrates five years as an Office of Fair Trading approved code of practice today.
Following the submission of the initial application for approval in 2003 and stage one of the two stage process being completed in June 2004, full approval status meant that the new car sector had completed the process and 99% of all new cars registered ever since have done so under the terms of the Code.
In 2009, 37 brands subscribed and opened themselves up to continual monitoring and transparent customer service operations, including a free advisory and dispute resolution service and low cost, independent and legally binding arbitration.
The Code has delivered benefits to consumers and the new car sector year on year and demonstrated to government that self regulation has a place and is very efficient when applied correctly and with the support of the sector.
Does five years feel like a long time ago now?
Not really, we were asked to develop the Service and Repair Code in 2005 - that's kept us quite busy!
http://tinyurl.com/yfkkxaw
All the best
Chris
Following the submission of the initial application for approval in 2003 and stage one of the two stage process being completed in June 2004, full approval status meant that the new car sector had completed the process and 99% of all new cars registered ever since have done so under the terms of the Code.
In 2009, 37 brands subscribed and opened themselves up to continual monitoring and transparent customer service operations, including a free advisory and dispute resolution service and low cost, independent and legally binding arbitration.
The Code has delivered benefits to consumers and the new car sector year on year and demonstrated to government that self regulation has a place and is very efficient when applied correctly and with the support of the sector.
Does five years feel like a long time ago now?
Not really, we were asked to develop the Service and Repair Code in 2005 - that's kept us quite busy!
http://tinyurl.com/yfkkxaw
All the best
Chris
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