Monday, 31 October 2011

Not all calls for help are complaints

The Motor Codes Advisory and Dispute Resolution Service provides free advice to motorists, the team has handled 6,000 calls regarding service and repair matters this year to date. 500 of these were escalated to our dispute resolution service, at which point they become a complaint, not before.

This means that in 5,500 instances, the Motor Codes team provided expert advice to motorists who needed to better understand their position, or some technical aspect of the process. This service is all part of the deal when a garage subscribes to the Motor Industry Code of Practice for Service and Repair.

It's a support mechanism a garage provides for their customers, because customers aren't experts in our industry, but we are. Earlier this year we opened up this free advice service to the garages themselves, now more and more garages use it to check with us and confirm their position and proposed route through any concerns that may arise with customers.

No cost, no fuss, no bother, just a call to the service established by the industry at the request of Government. What we get out of all of this is an ability to demonstrate who the good guys are within the garage world - search for one at

But don't just take my word for it, research customer feedback on our site and make your own mind up. Over 25,000 customers have now completed an online survey and guess what, 93% of these actual customers were satisfied and would recommend the garage to their friends and family.

One thing you can be sure of. By finding your garage through Motor Codes, you enter into a selection process within a protected environment.

Call the team for free on 0800 692 0825

All the best

1 comment:

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